Chatbots

The future of customer interaction

Chatbots

The future of customer interaction

Ready to embrace the power of Conversational UI?

Chatbots enable businesses to deliver consistent, personalized service using technology to interact with customers through simulated text or verbal communications.

  • Provide customers with immediate assistance
  • Deliver consistent, personalized service across diverse channels
  • Reduce costs

Our chatbots understand the nuances of customer communications and interact with the appropriate response, context, and personality required. Our experience includes all development platforms, middleware, deployment platforms, and chatbot builders.

Assessment and Roadmap

We work with you to identify repetitive processes that are easy to consume and control through conversation. We capture and analyze rule complexity, standardization, technology compatibility, and data availability to develop a tailored roadmap for your chatbot program.

Design and Development

We capture required features and functionality, develop conversational scripting, and build the required engineering components. With our iterative development process, chatbot intent and entities are created and tested throughout the process. Unit and integration testing occurs both with an emulator and within the actual messaging platform.

Deployment and Monitoring

We work with you to deploy your chatbots in the selected hosting environment and publish them to the required platform. We also offer performance monitoring, wherein we will monitor actual chatbot conversations and analyze performance.

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