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Automated Maintenance & Tracking Process

Enhanced application's performance

Challenges

  • The client wanted to automate the maintenance and tracking process of the jobs received by various telecom service providers like Comcast.
  • The client had the following web applications to perform a tracking function:
    • Manage Drops to track the jobs/drops.
    • Drops Accounting to track the payment of contractors and technicians.
    • Serviceability Whiteboard to maintain serviceability requests.
    • Tech Data 3, Phone Gap, serviceability handheld mobile app.
    • BMC Remedy for incident and change management
  • The client needed to test the given applications & add functionalities.
  • They also want to generate reports & schedule in SAP Central Management Console and add functionalities in BMC Remedy System, including Fleet, Incident and Change Management

Solutions

  • Implemented new functionalities in Manage Drops including maintaining job history, invoice processing, file upload, and display.
  • Performed refactoring and fixing bugs in all the existing applications
  • Re-designed the Drops Accounting app using the latest technologies including bootstrap to make it responsive and user-friendly.
  • Developed Web APIs for the Phone gap app and integrated it with the serviceability web application
  • Enhanced the BMC Remedy app, migrated the data in the system and provided administrative services for the same
  • Built reports and scheduled those in SAP CMC

Tools & Technologies

Microsoft .Net, Microsoft .Net Web API 2, SQL Server, Crystal Reports

Key benefits

  • Ease in providing service to the customer
  • Easy tracking of jobs/tickets
  • Increased performance of the application by refactoring
  • Management reports to improve strategic decision making
  • Responsive design to improve user experience