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Pack Station With Superior User Experience

Implemented pack station functionalities to improve user experience and reduce task completion time

Challenges

  • The client needed to build a new product pack station to enable packers to complete tasks efficiently and effectively within a minimum time frame.
  • The pack station should also be able to handle all exceptions and one-off/unique situations.

Solutions

  • Designed and implemented pack station functionalities to make it interactive and user-friendly.
  • Redesigned the information architecture and identified the red routes that must be informed of the most salient product functionalities.
  • Performed heuristic evaluation and contextual inquiry in the initial stages and, improved the user journey flow.
  • Prepared initial wireframes and developed prototypes to be used for usability testing.
  • Performed guerilla testing as well as a/b testing with other user interaction mapping techniques to increase effectiveness and efficiency.

Tools & Technologies

RP, Artificial Intelligence

Key benefits

  • Increased packers’ efficiency, and in turn, reduced the average task completion time.
  • Improved the user journey flow.
  • Ability to efficiently manage exceptional situations.